Contact Us

For all business inquiries, fill out the request form below or email shopthestylehouse@gmail.com

           

123 Street Avenue, City Town, 99999

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Customer Care

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Customer Care

AUTHENTIC VINTAGE: 

The Style House specializes in authentic, one-of-a-kind, vintage garments - more specifically, handmade sequin and beaded pieces. Authentic vintage is most often pre-loved (pre-owned), one-of-a-kind garments that date back at least 20 years or more. Pricing for authentic vintage styles are based on the brand, workmanship and condition. All vintage garments are cleaned and disinfected prior to being listed on the website. 

 

MODERN: 

The Style House also includes brand new, trendy modern styles. If a style is a part of our modern collection - it will most likely have various sizes and (possibly) colors for you to select prior to adding it to your cart. 

 

CARE:

Most of our pieces can be washed in a traditional machine, but we recommend dry cleaning and/or hand washing some pieces in our collection - more specifically, our vintage pieces. While vintage clothing has stood the test of time - each piece should be handled with care. Furthermore, every vintage piece is cleaned and disinfected prior to being added to our collection.

 

PAYMENT:

We currently accept payment by Visa, Mastercard, American Express, Discover and Apple Pay. 

 

[DELAYED] UNAVAILABILITY or BACK ORDER NOTICE:

The Style House is a pop-up shop and online boutique so therefore, we often sell merchandise offline at events around the US. If we sell out of merchandise that still read "available" on online - you will receive an unavailable or back order notice. If the item is on back order - you have the option to keep or cancel your order. 

 

SHIPPING:

The Style House, LLC only ships within the US via USPS (Priority). It takes 2 - 3 business days to process and ship your order. The exact arrival date will depend on your specific region and location. Once your order has been processed, we will send you a confirmation with shipping information and a tracking number. Please contact the shipping carrier for any delivery inquires. We are not responsible for any lost or damaged packages. The shipping fee is a flat rate of $7 per order. 

 

RETURNED-TO-SENDER NOTICE:

If a package is returned due to the customer entering an incorrect address and/or missing letters and/or numbers - the customer will be responsible for the additional shipping fees - which will exceed the original flat rate fee of $7 due to repackaging and reprocessing. 

 

[DELAYED] SHIPPING NOTICE:

Normal processing & shipping takes 2 - 3 business days, but if we are traveling - there will be a delayed notice regarding shipping in a bold, black announcement bar at the very top of the website. Furthermore, during the holiday season - we will remain committed to our 2 - 3 business days shipping schedule, but there maybe shipping delays through USPS. 

 

RETURNS:

All one-of-a-kind vintage, (re)designed and sale items are final. However, for select original priced items - we do accept exchanges if approved via email. All merchandise must be in the original condition and all tags must be attached. All merchandise must be exchanged within 7 days of receipt. The shipping and handling fees are non-refundable, so therefore you are responsible for shipping and handling fees associated with your exchange. Our customer service department must approve all exchanges via email before the merchandise is sent back to The Style House, LLC. Once approved, you will receive the instructions needed to send the item[s] back. Once TSH receives the item - we will email you a private, electronic code that equates to the price of your original purchase (minus shipping). This code can be applied to your next purchase. We will not acknowledge any returned items for exchange without approval.  

 

THE STYLE HOUSE VIP: 

This is a private membership for TSH online boutique clients. This group is led by the founder & curator - Sherane Lee. All group members will be the first to see new styles, a behind-the-scenes look as well as give feedback on styles & sizes. Overall - this is a more intimate platform to engage and play inside The Style House!

 

PRIVACY POLICY:

The Style House will only use your payment information and mailing address to fulfill your order. All emails will automatically be added to an database that we use to send new arrivals, sales, exclusive offers, and special events as well as an invitation to The Style House VIP - a private membership for TSH online boutique CLIENTS only. We will not share your information to any other person and/or company.